Customer Support Officer
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Job summary
As a Customer Support officer, he/she is responsible for providing excellent customer support by handling inquiries, resolving complaints, and ensuring a positive customer experience.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
2 years
Working Hours:
Full Time
Job descriptions & requirements
Responsibilities:
- make inquiries via phone, email, or in person
- Handle customer complaints and provide effective solutions
- Maintain accurate records of customer interactions and transactions
- Provide information about products, services, and company policies
- Follow up with customers to ensure issues are resolved satisfactorily
- Resolve complex issues in the appropriate departments
Requirements:
- Minimum of OND in any related field, but preferably in mass communication
- Proven customer service experience will be an added advantage
- Excellent verbal and written communication skills
- Strong problem-solving and interpersonal skills
- Ability to work under pressure and manage time effectively.
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