Customer Support Officer

Responsibilities:

• Handle supplier enquiries through phone, email, and other support channels.
• Register prospective suppliers and assist them through the registration process.
• Review supplier questionnaires and submitted documents for completeness and accuracy.
• Process supplier renewal and Product Code Addition (PCA) requests.
• Guide suppliers on registration and documentation requirements.
• Review supplier information to support grading, ranking, and categorization.
• Log, follow up, and resolve supplier enquiries or escalate issues where necessary.
• Maintain accurate records of supplier interactions, requests, and submissions.
• Prepare regular reports on supplier activities and published suppliers.
• Liaise with relevant teams and stakeholders to resolve supplier-related issues.

Requirements:

• HND in Business Administration, Management, Engineering, Social Sciences, or a related discipline.
• Minimum of 2 years’ relevant experience within the oil & gas sector.
• Good customer service skills and relevant customer service training/certification.
• Experience in a contact centre, call centre, customer support, or help desk environment is an advantage.
• Excellent verbal and written communication skills.
• Strong attention to detail and ability to review documents accurately.
• Good organizational and problem-solving skills.
• Proficiency in Microsoft Office, particularly Excel and Word.
• Experience in supplier management, registration, procurement, or compliance is an advantage.