Customer Support Intern

Responsibilities:

• Respond to customer inquiries through email, chat, and other support channels.
• Assist customers in resolving product, account, and service-related issues.
• Escalate complex technical issues to the appropriate teams.
• Maintain accurate records of customer interactions and support activities.
• Follow up with customers to ensure issues have been successfully resolved.
• Help develop and maintain support documentation, FAQs, and knowledge base articles.
• Collaborate with Product, Engineering, and Operations teams to improve the customer experience.
• Identify recurring customer issues and recommend improvements to products and support processes.
• Participate in team meetings, training sessions, and continuous learning activities.

Requirements:

• Have excellent written and verbal communication skills.
• Are patient, empathetic, and customer-oriented.
• Possess strong problem-solving and critical-thinking skills.
• Are comfortable using computers and online productivity tools.
• Can work independently and effectively within a remote team.
• Have strong organizational skills and attention to detail.
• Demonstrate professionalism, integrity, and a willingness to learn.
• Are passionate about delivering exceptional customer experiences.
• Previous customer support experience is an advantage but not required.

Skills You'll Develop:

• Customer Service
• Customer Success
• Technical Support
• Professional Communication
• Problem Resolution
• CRM Systems
• Help Desk Operations
• Documentation
• Team Collaboration
• Remote Work Best Practices
• Time Management
• AI-assisted Customer Support

Tools You'll Use:

Depending on your assigned team and projects, you may work with:

• Google Workspace
• Gmail
• Slack
• Notion
• Trello
• Jira
• HubSpot
• Freshdesk
• Zendesk
• Microsoft Office
• AI productivity tools

What You'll Gain:

• Gain practical experience supporting real users.
• Work with experienced mentors and professionals.
• Build workplace communication and customer service skills.
• Learn industry-standard customer support workflows.
• Collaborate with multidisciplinary teams.
• Strengthen your professional portfolio and career readiness.
• Receive a Certificate of Completion upon successfully completing the programme.
• Outstanding participants may be considered for future opportunities within AixilCoils NextGenSoft as they become available.

Who Should Apply:

• Students
• Recent graduates
• Career switchers
• Individuals interested in Customer Support, Customer Success, Help Desk, Technical Support, or Operations
• Anyone passionate about helping people, solving problems, and building a career in technology