Customer Support Executive

Responsibilities:

• Serve as a primary point of contact for assigned clients.
• Receive and respond to client enquiries through phone calls, email, WhatsApp, and other communication channels.
• Understand client requirements and communicate them accurately to internal teams.
• Maintain professional and positive relationships with clients.
• Provide clients with regular updates on ongoing campaigns and projects.
• Coordinate client requests with Operations, HR, and other relevant departments.
• Follow up on campaign deliverables to ensure client expectations are met.
• Escalate client complaints and operational issues promptly.
  
• Track and resolve customer complaints in a timely and professional manner.
• Maintain records of client communications, requests, complaints, and resolutions.
• Assist with preparing client reports and campaign updates.
• Follow up with field teams to obtain required information, photographs, attendance reports, and campaign updates.
• Support client meetings, presentations, events, and campaign briefings when required.
• Collect client feedback and communicate insights to management.
• Identify opportunities to improve client satisfaction and retention.
• Assist in preparing proposals, quotations, presentations, and other client-facing documents where required.
• Follow up with clients after project completion to ensure satisfaction and encourage continued engagement.
• Maintain professionalism and confidentiality in all client interactions.

Requirements:

• OND, HND, or Bachelor's degree in Business Administration, Marketing, Mass Communication, Public Relations, or a related field.
• 1–3 years of experience in customer service, client service, account management, hospitality, advertising, events, or a related field.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-management skills.
• Good telephone and WhatsApp communication etiquette.
• Strong problem-solving and complaint-resolution skills.
• Ability to communicate effectively with clients and internal teams.
• Good organisational and follow-up skills.
• Ability to multitask and work under pressure.
• Proficiency in Microsoft Office/Google Workspace.
• Professional appearance and attitude.

Key Competencies:

• Customer service
• Client relationship management
• Communication
• Complaint resolution
• Follow-up
• Organisation
• Problem-solving
• Attention to detail
• Teamwork
• Professionalism