Customer Support Representative’s

Responsibilities:

• Respond promptly to customer inquiries via phone calls, emails, live chat, and social media.
• Provide accurate information about products, services, and policies.
• Identify customer needs and offer appropriate solutions.
• Resolve complaints efficiently while maintaining professionalism and empathy.
• Follow up on customer interactions to ensure full resolution and satisfaction.
• Document all customer interactions using CRM tools.
• Escalate complex issues to the appropriate internal departments.
• Maintain a high level of product knowledge to guide customers effectively.
• Meet performance targets, including response time, customer satisfaction, and quality metrics.
• Support customer onboarding and service processes when required.

Requirements:

• Bachelor’s degree or equivalent experience.
• 2–3 years of experience in customer service or a similar client-facing role.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency with CRM systems and basic computer applications (MS Office, Google Workspace).
• High level of empathy, patience, and professionalism.
• Preferred Skills
• Experience working in fast-paced industries.
• Knowledge of customer service best practices.
• Ability to work in a team and independently.
• Strong organizational and documentation skills

Location: Abuja 

Remuneration: NGN 200,000-300,000 Monthly