Customer Support And Sales Specialist

Location: Remote (Global)

Experience Required: 2–3 Years with US customers

About the Role:

We are seeking a Customer Support & Sales Specialist with exceptional English communication skills and strong phone etiquette. The ideal candidate has experience assisting US-based customers in a remote or BPO environment. Candidates with auto repair or automotive service experience will have a significant advantage.

Key Responsibilities:

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Handle inbound and outbound customer calls with professionalism

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Provide accurate information, resolve concerns, and deliver a positive customer experience

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Convince customers using excellent sales skills and convert inquiries into successful sales

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Identify upsell opportunities and meet performance targets

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Maintain CRM records, follow-ups, and customer updates

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Coordinate with internal teams for smooth operations

Requirements:

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2–3 years of customer support experience

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Prior experience with US customers (remote/BPO)

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Excellent English speaking skills and strong phone etiquette

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Strong sales ability with proven persuasion and conversion skills

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Auto repair or automotive service knowledge is a major plus

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Ability to work independently and manage fast-paced environments

What We Offer:

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Competitive salary

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Remote working setup

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Growth and development opportunities

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Supportive and collaborative team

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