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Customer Success Representative – Alfred & Victoria Associates
Jobspaddy
Customer Service & Support
NGN
Confidential
2 weeks ago
Job Summary
Job Description/Requirements
Responsibilities Build and maintain strong, long-lasting customer relationships. Provide excellent customer support through various channels, including email, phone, and chat. Monitor customer accounts and proactively reach out to prevent issues. Collect and analyze customer feedback to improve our products or services. Maintain accurate records of customer interactions and transactions. Understand customer needs and pain points to address them effectively. Collaborate with other teams to ensure timely issue resolution. Identify opportunities to upsell or cross-sell products or services. Stay updated on product knowledge to effectively assist customers. Bachelor’s Degree or equivalent experience is a plus. Minimum of 2 years of experience in a customer-facing role. Ability to work independently and as part of a team. Attention to detail and organizational skills. Strong communication and interpersonal skills. Excellent problem-solving abilities. Proficiency in using customer support software and tools.
Qualifications
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