Customer Success Manager
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New
Job summary
We're hiring one of our first engineers to help build the core of the Proof of Position product end to end. You'll work directly with the founder on features that ship to real users every week — from candidate profiles and verification flows to the employer hiring tools.
Min Qualification:
Degree
Experience Level:
Mid level
Experience Length:
3 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Nigeria
Job descriptions & requirements
Responsibilities:
- Onboard new employers and recruiters and get them posting and hiring quickly.
- Run check-ins, resolve issues, and reduce churn.
- Feed customer insights back to product and growth.
- Track account health and renewal signals.
Requirements:
- 3+ years in customer success, account management, or onboarding.
- Excellent written and verbal communication.
- Comfortable owning a book of accounts and a retention target.
- Customer SuccessOnboardingAccount ManagementSaaSRetentionCommunication
Preferred Requirements:
- SaaS or recruitment industry experience.
- Experience with early-stage products where processes aren't fully built yet.
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