Customer Service Officer
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Job summary
We are seeking a proactive and customer-focused Customer Service Officer with strong social media management skills to join our team. The ideal candidate will be responsible for delivering excellent customer support while managing and engaging with customers across our social media platforms.
Min Qualification:
Diploma
Experience Level:
Entry level
Experience Length:
1 year
Working Hours:
Full Time
Job descriptions & requirements
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, live chat, and social media platforms
- Manage daily interactions on social media pages (Facebook, Instagram, X, WhatsApp, etc.)
- Monitor messages, comments, and reviews, ensuring timely and appropriate responses
- Resolve customer complaints and escalate issues when necessary
- Maintain accurate records of customer interactions
- Assist in creating basic social media content and promotional posts
- Support marketing campaigns by engaging with online audiences
- Represent the company positively and consistently across all communication channels.
Requirements:
- Proven experience in customer service and/or social media management
- Excellent written and verbal communication skills
- Strong interpersonal and problem-solving abilities
- Familiarity with social media platforms and basic content scheduling
- A positive attitude and strong customer-first mindset
- Knowledge of online marketing or digital branding
- Previous experience in a similar role
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