Customer Service/Client Relationship Executive

Responsibilities:

• Serve as the first point of contact for all client inquiries, ensuring timely, accurate, and professional responses.
• Build and maintain strong relationships with clients, understanding their needs and proactively addressing concerns.
• Coordinate with internal teams to facilitate smooth service delivery and client support.
• Monitor and report on client interactions, feedback, and satisfaction metrics to management.
• Handle complaints and issues professionally, escalating when necessary, and ensuring resolution within agreed timelines.
• Support operational and sales teams with client-related documentation, reports, and follow-ups.
• Maintain accurate and up-to-date client records in CRM systems, ensuring compliance with company policies and data protection standards.
• Proactively suggest process improvements to enhance client experience and operational efficiency.

Requirements:

• Bachelor’s degree with honours in Business Administration, Marketing, Communications, or a closely related field.
• A Master’s degree or professional certification (e.g., CIPR or CRM-related certification) is highly desirable.
• Minimum 3 years of proven experience in customer service, client relationship management, or sales support at a corporate, real estate, financial services, or investment organization.
• Prior experience in a high-volume, client-facing environment is essential.