Customer Service Representative
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Job summary
A Customer Service Representative (CSR) is responsible for delivering excellent service by handling customer inquiries, resolving complaints, and providing accurate information about a company’s products or services. The role focuses on building positive customer relationships, ensuring customer satisfaction and supporting business growth.
Min Qualification:
High School (S.S.C.E)
Experience Level:
Entry level
Experience Length:
1 year
Working Hours:
Full Time
Job descriptions & requirements
Responsibilities:
- Respond to customer inquiries via phone, email, chat, or in person
- Provide clear and accurate information about products, services, and company policies
- Handle customer complaints professionally and resolve issues promptly
- Process orders, returns, exchanges, and service requests
- Maintain accurate customer records and update databases
- Follow up with customers to ensure issues are fully resolved
- Escalate complex issues to supervisors when necessary
- Work closely with other departments to improve customer experience
- Meet customer service targets and performance standards
Requirements:
- Minimum of a high school diploma or equivalent (OND/HND/Bachelor’s degree is an added advantage)
- Previous experience in customer service, sales, or a related role is preferred
- Excellent verbal and written communication skills
- Strong interpersonal and problem-solving abilities
- Ability to handle customer complaints calmly and professionally
- Basic computer skills (MS Office, email, CRM systems)
- Good listening skills and attention to detail
- Ability to work independently and as part of a team
- Willingness to work flexible hours, including weekends or shifts (if required)
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