Customer Care Representative
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New
Job summary
We are seeking for professional Customer Support person to handle inquiries, reg, plaform, manage feedback, and ensure excellent communication across all channels. This role is crucial to maintaining a smooth relationship with our members and the public, particularly during registrations, training, and showcase events.
Min Qualification:
Degree
Experience Level:
Mid level
Experience Length:
3 years
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Respond to inquiries via phone, email, and social media in a timely and professional manner.
- Handle onboarding support for new applicants, including registration guidance and payment confirmation.
- Provide accurate information about programs and services.
- Track and resolve complaints or issues.
- Maintain proper records of interactions and escalate critical matters to the management.
- Support physical and online profiling sessions and coordinate logistics communication when necessary.
- Follow up with registered members regarding training, updates, and reminders.
- Assist in organising parent communication, WhatsApp groups, and internal community engagement.
- Monitor satisfaction and suggest improvements in the customer experience.
Requirements:
- Minimum of 3 years of experience.
- Minimum of a BSc.
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