Customer Representative
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Job summary
We are seeking a highly organised, proactive and customer-focused individual to join our growing team. This is an on-site role; applicants must reside around Chevron, New Road, Lekki, or Ajah (Island)
Min Qualification:
Diploma
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Respond to customer enquiries via WhatsApp, Instagram and other communication channels.
- Convert enquiries into paying customers
- Follow up leads and maintain customer records
- Coordinate customer updates throughout production
- Source fabrics, trims and accessories online and in physical markets
- Assist with content creation and social media engagement
- Support marketing and customer retention initiatives
- Assist the CEO with business development activities
Requirements:
- Excellent written and verbal communication skills
- Excellent customer service and sales ability
- Good understanding of Instagram, WhatsApp Business, and social media platforms
- Strong organisational skills and attention to detail
- Comfortable with fabric sourcing and sourcing other materials online, AliExpress, Instagram, etc
- Fashion industry experience is an advantage but not compulsory
- Proficiency in Canva, CapCut or similar tools is an advantage.
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