Customer Service/ Social Media Manager
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Immediate Start
Job summary
We are seeking for a candidate who lives around( Lekki phase 1). A highly motivated and digitally savvy Customer Service & Social Media Representative to handle customer interactions and manage social media communications, and oversee appointment bookings. excellent communication skills is required, and also well informed about the beauty industry.
Min Qualification:
Diploma
Experience Level:
Entry level
Experience Length:
2 years
Working Hours:
Full Time
Job descriptions & requirements
Responsibilities:
- Respond to customer inquiries via phone, email, social media, or in person promptly and professionally.
- Manage daily posts, comments, and DMs across all social media platforms.
- Schedule and confirm customer bookings and consultations.
- Provide detailed product information and personalized recommendations.
- Handle order processing, tracking, exchanges, and complaints.
- Monitor and escalate critical issues to the appropriate departments.
- Engage customers with content that drives loyalty and brand trust.
- Maintain detailed records of customer interactions, purchases, and feedback.
Requirements:
- 2 years of experience
- Diploma in a related field
- Good communication skills
- Must be tech-savvy
- Must live around Lekki
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