Customer Service

Responsibilities:

• Respond to customer inquiries via phone, email, social media, or in person
• Provide accurate information about products, services, and company policies
• Handle customer complaints professionally and resolve issues promptly
• Process orders, requests, and customer transactions where applicable
• Maintain accurate customer records and interaction logs
• Follow up with customers to ensure satisfaction and issue resolution
• Escalate complex customer concerns to the appropriate department when necessary
• Build and maintain positive relationships with customers
• Meet customer service performance standards and targets
• Assist with administrative and operational tasks related to customer support
• Contribute to improving customer service processes and customer satisfaction levels

Requirements:

• Minimum of OND / HND / Bachelor's degree in any relevant field
• Proven experience in customer service, front desk, call center, or related role is an advantage
• Excellent verbal and written communication skills
• Strong interpersonal and relationship management abilities
• Good problem-solving and conflict-resolution skills
• Proficiency in Microsoft Office and customer service tools
• Ability to work under pressure and handle multiple tasks effectively