Customer Service Support
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New
Job summary
Provides excellent customer support by handling enquiries, resolving complaints, managing customer requests, and maintaining positive relationships while ensuring a high level of customer satisfaction.
Min Qualification:
Diploma
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Delta, Nigeria
Job descriptions & requirements
Responsibilities:
- Handle customer enquiries and provide effective customer service and relationship management.
- Receive, investigate, and resolve customer complaints promptly.
- Manage call centre operations and respond to customer issues professionally.
- Open, track, and resolve customer support tickets within agreed timelines.
- Maintain accurate customer records and perform data entry.
- Follow up with dormant customers to encourage re-engagement.
- Respond to enquiries from prospective customers and conduct timely follow-ups.
- Coordinate and schedule technical team activities and service appointments.
- Liaise with the technical team to ensure customer issues are resolved efficiently.
- Maintain accurate records of customer interactions, complaints, tickets, and resolutions.
Requirements:
- A minimum of 2 years of experience
- A minimum of a diploma in a related field
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