Customer Service Representatives
Easy apply
New
Job summary
We're seeking a highly skilled and motivated Customer Service Representative to provide exceptional service to our customers. You'll be the primary point of contact for customer inquiries, concerns, and issues. Your goal will be to resolve customer issues promptly, efficiently, and professionally, while ensuring customer satisfaction and loyalty.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
2 years
Working Hours:
Full Time
Job descriptions & requirements
Responsibilities:
Customer Interactions:
- Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner
- Resolve customer complaints and concerns in a fair and courteous manner
- Provide accurate and complete information about our products/services
Issue Resolution:
- Troubleshoot and resolve customer issues, including product defects, delivery problems, and billing errors
- Collaborate with internal teams to resolve complex customer issues
- Escalate issues to senior team members or management as needed
Customer Relationship Building:
- Build strong relationships with customers by providing personalized support and solutions
- Identify opportunities to upsell or cross-sell products/services
- Develop and maintain a deep understanding of customer needs and preferences
Data Entry and Documentation:
- Accurately document
Requirements:
- Degree
- 2 years' experience
Location: Lagos
Important safety tips
- Do not make any payment without confirming with the Jobberman Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
