Customer Service Representative
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Job summary
We are urgently seeking a smart, professional, and customer-focused Customer Service Representative to join our team at our Balogun (Lagos Island) branch. The ideal candidate will be responsible for handling customer inquiries and complaints, processing orders and managing customer relationships across various communication channels.
Min Qualification:
OND
Experience Level:
No Experience
Experience Length:
No Experience/Less than 1 year
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Confirm and process customer payments accurately into the system
- Issue receipts and ensure billing accuracy
- Handle and resolve customer complaints efficiently
- Provide clear and accurate information about company services
- Maintain proper records of customer interactions and transactions
- Collaborate with internal teams to ensure smooth service delivery
- Provide feedback to improve customer service processes
- Assist in supervising junior customer service staff when required
- Ensure high levels of customer satisfaction at all times
Requirements:
- Minimum of OND in any discipline
- Female candidates are preferred
- Must be computer literate
- Strong communication and interpersonal skills
- Ability to work under pressure and remain professional
- Previous customer service experience is an added advantage
- Must reside in Ago, Mile 2, Orile, Oworonshoki, Lekki, Obalende, or a nearby area.
Benefits:
- Accommodation
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