Customer Service Representative
Easy apply
Immediate Start
Job summary
We seek a Customer Service Representative who will be the face of the company, providing support and service to customers. Key responsibilities include responding to inquiries, resolving issues, and providing product information. They handle phone, email, and chat interactions, process transactions, and maintain customer records.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
1 year
Job descriptions & requirements
Responsibilities:
- Respond to customer inquiries and concerns via phone, email, or chat
- Resolve customer complaints and issues in a timely and professional manner
- Provide product or service information and support
- Process transactions, handle returns, and facilitate exchanges
- Identify and escalate complex issues to supervisors or teams
- Maintain customer records and update account information
Requirements:
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution skills
- Ability to work in a fast-paced environment
- Customer-centric approach and positive attitude
- Basic computer skills and knowledge of company systems
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