Customer Service Representative

• Respond to customer inquiries via phone, email, social media, and live chat.
• Provide timely, accurate, and professional assistance to customers.
• Resolve complaints and issues while maintaining a positive customer experience.
• Maintain customer records and track inquiries using internal systems.
• Collaborate with internal departments to escalate and resolve customer concerns.
• Follow company communication procedures, guidelines, and policies.
• Identify recurring customer issues and recommend process improvements.
• Provide daily and weekly activity reports when required.

Requirements:

• 2–4 years of proven experience in a customer service role.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask, prioritize, and work in a fast-paced environment.
• High level of professionalism and emotional intelligence.
  

Preferred Qualifications:

• Ability to work independently with minimal supervision.
• Positive attitude and strong work ethic.
• Experience in the gaming or entertainment industry is an added advantage.

Benefits:

• Competitive salary.
• Professional and career growth opportunities.
• Supportive and collaborative work environment.