Customer Service Representative
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Job summary
We are seeking a professional Customer Service Representative to provide exceptional client support, assist customers with product enquiries, and deliver a premium customer experience. Candidates with knowledge of interior design, home décor, or luxury furniture sales are strongly encouraged to apply.
Min Qualification:
Degree
Experience Level:
Mid level
Experience Length:
4 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Abuja, Nigeria
Job descriptions & requirements
Requirements:
- Previous experience in customer service or client relationship management
- Knowledge of interior design and home decorating
- Experience in luxury sales is preferred
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution abilities
- Computer literate with proficiency in Microsoft Office
- Professional appearance and customer-focused attitude
- Ability to work independently and as part of a team
Responsibilities:
- Respond to customer enquiries and provide product information
- Assist clients in selecting furniture and décor solutions that meet their needs
- Build and maintain strong customer relationships
- Resolve customer complaints professionally and promptly
- Process orders and follow up on deliveries
- Collaborate with the sales and production teams to ensure customer satisfaction
- Maintain accurate customer records and interactions
- Deliver a high-end customer experience that reflects the company's brand
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