Customer Service Executive
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Job summary
We are seeking a customer-focused and proactive Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving complaints, and ensuring a positive experience across all touchpoints.
Min Qualification:
OND
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Respond promptly to customer inquiries via phone, email, and chat
- Resolve customer complaints in a professional and timely manner
- Maintain accurate records of customer interactions
- Liaise with internal teams to ensure customer needs are met
- Provide product/service information to customers as required
- Follow up on customer feedback to improve service delivery
Requirements
- Minimum of an OND in any relevant field
- 1–2 years experience in a customer service role
- Excellent verbal and written communication skills
- Strong interpersonal and problem-solving skills
- Proficiency in Microsoft Office/Google Suite
- Must reside in or very close to Ojodu or its environs
- Ability to multitask and work under minimal supervision
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