Responsibilities:

Manage and respond promptly to all customer inquiries across digital channels (WhatsApp, Instagram, calls, and other platforms) using the company-provided phone.
Provide accurate information about products, pricing, availability, and ongoing promotions to customers.
Handle incoming orders, confirm details, and ensure seamless order processing from inquiry to delivery.
Maintain a professional, friendly, and brand-aligned tone in all customer interactions.
⁠Resolve customer complaints, concerns, and issues efficiently while ensuring high levels of customer satisfaction.
⁠Follow up with customers on pending orders, deliveries, and post-purchase experience to build strong relationships and encourage repeat business.
Escalate complex issues or complaints to the appropriate internal team or supervisor when necessary.
Keep proper records of customer interactions, transactions, feedback, and complaints.
⁠Collaborate with the sales and operations team to ensure smooth order fulfillment and service delivery.
Provide insights and feedback on customer behavior, preferences, and recurring issues to improve service quality and business operations.
Ensure quick response time and active engagement with online customers during working hours.
Stay updated on product knowledge, brand offerings, and company policies to provide accurate and helpful information.

Requirements: