Customer Service Representative
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Job summary
We are seeking a dedicated, empathetic, and detail-oriented Customer Service Representative to join our team in Port Harcourt. The successful candidate will act as the primary point of contact for our customers, providing exceptional service via phone, email, and social media. The ideal candidate must have a proven track record of using CRM tools.
Min Qualification:
HND
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Port Harcourt & Rivers State, Nigeria
Job descriptions & requirements
Responsibilities:
- Customer Support: Respond promptly to customer inquiries, complaints, and requests professionally via phone, WhatsApp, and email.
- CRM Management: Utilize CRM software (e.g., Zendesk, HubSpot, Zoho) to document, track, and update all customer interactions, feedback, and resolutions.
- Issue Resolution: Resolve customer complaints effectively, troubleshoot issues, and provide timely solutions to ensure high retention rates.
- Data Maintenance: Maintain accurate and up-to-date customer records, including contact details and transaction history.
- Collaboration: Coordinate with sales and logistics teams to expedite service delivery and resolve complex queries.
- Reporting: Gather customer feedback and generate reports on common issues to assist in improving service delivery.
Requirements:
- Experience: Minimum of 1 year of proven experience in a customer service or support role.
- CRM Skills: Mandatory experience using CRM tools to log interactions and manage customer accounts.
- Education: HND or Bachelor’s Degree in Marketing, Business Administration, or related fields.
- Location: Must be a resident of Port Harcourt.
- Excellent verbal and written communication skills (English).
- Strong problem-solving abilities and emotional intelligence.
- Proficiency in Microsoft Office Suite (Excel, Word).
- Ability to work in a fast-paced environment and manage high call volumes.
Remuneration: NGN 150,000 monthly.
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