Customer Service Representative
Job summary
The customer service representative will be responsible for managing customer enquiries, resolving complaints, supporting users onboarding, and ensuring customers have a seamless experience while using the mobile application. The successful candidate will help maintain high customer satisfaction levels by providing timely, accurate, and professional service.
Job descriptions & requirements
Responsibilities:
- Respond to customer inquiries via phone, email, live chat, social media, or other support channels.
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Assist users with account registration, login issues, and general app navigation.
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Resolve customer complaints and escalate complex issues when necessary.
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Provide accurate information about the company's products, services, and policies.
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Follow up with customers to ensure issues have been resolved satisfactorily.
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Record and maintain detailed customer interaction logs.
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Monitor customer feedback and identify recurring issues.
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Collaborate with relevant departments to resolve customer concerns.
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Support customer onboarding and user education initiatives.
- Maintain a high standard of professionalism and customer care.
Requirements:
- Minimum qualification of a Diploma.
- 2 years of previous experience in a similar role.
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