Customer Service Representative
Easy apply
New
Job summary
A Customer Service Representative serves as the first point of contact for customers. They provide information, answer questions, resolve complaints, and ensure customer satisfaction through effective communication and problem-solving skills.
Min Qualification:
OND
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Respond to customer inquiries via phone, email, chat, or in person
- Resolve customer complaints in a professional and timely manner
- Provide accurate information about products, services, pricing, and policies
- Process orders, returns, refunds, or exchanges
- Maintain customer records and update account information
- Escalate complex issues to the appropriate department when necessary
- Follow up with customers to ensure issues are resolved
- Meet performance targets such as response time and customer satisfaction
Requirements:
- Strong communication and interpersonal skills
- Active listening and problem-solving abilities
- Patience and emotional intelligence
- Basic computer and data entry skills
- Ability to multitask and manage time effectively
- Attention to detail
Important safety tips
- Do not make any payment without confirming with the Jobberman Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
