customer service representative

Responsibilities:

• Respond to customers through phone calls, emails, chats, and social media.
• Attend to customer enquiries and provide accurate information.
• Handle and resolve customer complaints professionally.
• Follow up on customer requests and ensure timely resolution.
• Maintain accurate records of customer interactions.
• Process orders, requests, or basic transactions when required.
• Escalate complex issues to the appropriate department or supervisor.
• Build and maintain positive relationships with customers.
• Work with other departments to resolve customer-related issues.
• Prepare basic customer service reports when required.

Requirements:

• 1–2 years of relevant customer service experience is preferred.
• Minimum of OND in Business Administration, Marketing, Communications, or a related field.
• Previous customer service experience is an advantage.
• Excellent verbal and written communication skills.
• Good listening and interpersonal skills.
• Ability to remain calm and professional when handling difficult customers.
• Strong problem-solving and organizational skills.
• Basic computer and Microsoft Office skills.
• Ability to work independently and as part of a team.
• Good attention to detail and willingness to learn.