Customer Service Representative
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Immediate Start
Job summary
A Customer Service Representative (CSR) helps customers by answering questions, solving problems, and providing information about a company’s products or services. They serve as the first point of contact and ensure customers have a good experience.
Min Qualification:
HND
Experience Level:
Internship & Graduate
Experience Length:
No Experience/Less than 1 year
Working Hours:
Full Time
Job descriptions & requirements
Responsibilities:
- Answer customer inquiries via phone, email, chat, or in person.
- Provide accurate information about products, services, prices, and policies.
- Resolve customer complaints quickly and professionally.
- Process orders, returns, and refunds when necessary.
- Keep records of customer interactions and transactions.
- Follow up with customers to ensure their issues are fully resolved.
- Escalate complex issues to supervisors or relevant departments.
- Maintain a positive, friendly attitude at all times.
- Meet performance targets such as response time, customer satisfaction, and call handling time.
Requirements:
- 0-1 year experience
- Minimum of HND
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