Responsibilities:

Serve as the first point of contact for customer inquiries and complaints, responding professionally and courteously.
Resolve customer concerns promptly while ensuring a high level of customer satisfaction.
Develop a thorough understanding of the company's products and provide accurate information to customers.
Assist customers with order processing, shipment tracking, returns, and exchanges.
Maintain accurate records of customer interactions, inquiries, and resolutions.
Provide basic support to customers, troubleshoot simple issues, and escalate complex matters where necessary.
Collaborate with other departments to resolve customer issues and improve service delivery.
Monitor customer feedback and identify trends to recommend process improvements.
Build and maintain strong customer relationships that promote customer loyalty.
Follow established communication procedures, company policies, and service standards while maintaining a positive brand image.
Prepare and submit daily, weekly, or monthly reports as required.
Identify opportunities to upsell products and close sales where appropriate.

Requirements:

Minimum qualification of S.S.C.E
Previous experience in customer service, sales, or a related role is an added advantage.
Good command of spoken and written English.
Basic computer proficiency.
Ability to multitask and work effectively in a fast-paced environment.
Excellent communication and interpersonal skills
Strong customer service skills
Good personal presentation and professionalism
Creativity and initiative
Teamwork and collaboration
Time management and organizational skills
Problem-solving ability
Attention to detail
Conflict resolution skills
Sales closing and upselling skills
Ability to work under pressure