Customer Service Representative

Responsibilities:

• Attend to customers professionally and provide accurate information about products and services.
• Identify customer needs, recommend suitable products, and actively drive sales.
• Build and maintain positive customer relationships to encourage repeat business.
• Handle customer complaints, inquiries, and feedback promptly and professionally.
• Monitor stock levels, assist with inventory management, and report shortages when necessary.
• Process sales transactions and maintain accurate customer and sales records.
• Support product displays, promotional activities, and other sales initiatives.
• Prepare basic sales reports and perform administrative duties as required.

Requirements:

• Minimum of 2 years of customer service experience, preferably in a retail environment.
• Proven ability to generate sales, promote products, and achieve sales targets.
• Basic knowledge of inventory management and stock control.
• Basic computer skills, including proficiency in Microsoft Office applications.
• Excellent verbal and written communication skills.
• Strong interpersonal, problem-solving, and customer relationship management skills.
• A professional attitude, attention to detail, and ability to work effectively with minimal supervision.

Key Competencies:

• Customer service excellence
• Sales and persuasion skills
• Effective communication
• Product knowledge and presentation
• Inventory management
• Teamwork and problem-solving