Customer Service Representative
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New
Job summary
We are seeking a Customer Service Representative to handle customer inquiries, resolve issues, and provide support via phone, email, or chat. Respond to customer complaints, answer questions, and offer solutions to ensure customer satisfaction.
Min Qualification:
High School (S.S.C.E)
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Handle customer calls, emails, and chats
- Respond to customer complaints and concerns
- Provide product information and solutions
- Resolve customer issues and escalate when necessary
- Meet customer service standards and metrics
- Collaborate with team members to resolve customer issues
Requirements:
- High school diploma or equivalent
- 1+ years of customer service experience
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Proficiency in Microsoft Office and customer service software
- Language skills (e.g., English, local languages)
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