Customer Service Representative
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Job summary
We need a smart, professional, customer-focused customer service representative for our Balogun branch. You will handle customer inquiries and complaints, process orders, and manage customer relationships across different communication channels.
Min Qualification:
HND
Experience Level:
Entry level
Experience Length:
No Experience/Less than 1 year
Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Nigeria
Job descriptions & requirements
Responsibilities:
- Confirm and process customer payments accurately in the system
- Issue receipts and ensure billing accuracy
- Handle and resolve customer complaints efficiently
- Give clear and accurate information about our services
- Keep proper records of customer interactions and transactions
- Work with internal teams to ensure smooth service delivery
- Give feedback to improve our customer service processes
- Assist in supervising junior customer service staff when required
- Ensure high levels of customer satisfaction at all times
Requirements:
- Minimum of HND in any discipline
- Female candidates preferred
- Computer literate
- Must have completed NYSC
- Strong communication and interpersonal skills
- Ability to work under pressure and remain professional
- Previous customer service experience is an added advantage
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