Customer Service Representative
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Job summary
We are looking to hire a Customer Service Representative on behalf of our client in the sports betting industry to support users on their sports betting platform. The role involves handling customer inquiries, resolving betting and payment issues, and ensuring a compliant and responsible gaming experience in line with Nigerian regulations.
Min Qualification:
OND
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - Rotating Schedule
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Support users on our sports betting platform.
- Handling customer inquiries
- Resolving betting and payment issues
- Ensuring a compliant and responsible gaming experience in line with Nigerian regulations.
Requirements:
- OND / HND / B.Sc. in any discipline
- Minimum of 2 years of experience in customer service (sports betting preferred)
- Familiarity with CRM tools such as Zoho or similar tools
- Good understanding of sports betting fundamentals
- Excellent communication skills
- Willingness to work shifts, weekends, and match days.
- Willing to work in person.
- Can make use of live chat, phone, email, WhatsApp, and social media to respond to customer inquiries
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