Customer Service Representative
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Job summary
We are seeking a Customer Service Representative to join us. This role is ideal for someone patient, detail-oriented, and passionate about helping users, especially within a fintech environment.
Min Qualification:
Degree
Experience Level:
Mid level
Experience Length:
3 years
Working Hours:
Full Time
Job descriptions & requirements
Responsibilities;
- Responding to customer inquiries via email, chat, and other support channels
- Assisting users with transactions, account issues, and general platform questions
- Escalating technical or sensitive issues to the appropriate teams
- Maintaining accurate records of customer interactions
- Helping ensure a positive and professional experience
Requirements:
- Minimum of 3 years of experience
- Minimum of a BSc.
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