Customer Service Representative

Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person.
• Provide accurate information about products, services, policies, and procedures.
• Resolve customer complaints and issues promptly and professionally.
• Process orders, returns, exchanges, and refunds.
• Maintain customer records and update account information.
• Escalate complex issues to supervisors or relevant departments when necessary.
• Follow up with customers to ensure issues have been resolved.
• Meet performance metrics such as response time, customer satisfaction, and quality standards.
• Document customer interactions in company systems.
• Collaborate with other departments to improve customer experience.

Requirements:

• Minimum of an OND
• Strong verbal and written communication skills.
• Excellent problem-solving and conflict-resolution abilities.
• Ability to remain calm and professional under pressure.
• Basic computer proficiency and familiarity with customer management software.
• Strong organizational and multitasking skills.
• Customer-focused attitude and interpersonal skills.

Preferred Requirements:

• Previous experience in customer service, sales, or call center operations.
• Knowledge of customer relationship management (CRM) systems.
• Experience handling customer complaints and escalations.