Customer Service Representative
Easy apply
New
Job summary
The Customer Service is responsible for managing customer interactions and operational updates within the CRM system. This role ensures accurate documentation of invoices, shipment monitoring, and customer communications. The coordinator supports both sea and air cargo operations by updating records, tracking shipments
Min Qualification:
HND
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Nigeria
Job descriptions & requirements
Responsibilities:
- Answer calls promptly (within 3 rings) using the company’s standard greeting.
- Greet and assist walk‑in and online customers with inquiries about shipping rates, timelines, procedures, and cargo services.
- Handle customer complaints professionally, ensuring prompt resolution and customer satisfaction.
- Maintain detailed and accurate records of customer interactions and transactions, including tracking, delays, missing/damaged items, payments, and complaints.
- Update Jotform entries and CRM with customer and shipment data, including sea & air cargo invoices.
- Collaborate with other departments to resolve customer issues and improve service quality.
- Provide support to customers via phone, email, and social media channels.
- Conduct after‑shipment follow‑ups to keep customers informed and satisfied.
- Receive packages, verify sender identity, collect shipment details, and create shipment records.
- Assist with packaging, inspection, and preparation of shipments, including documentation.
- Monitor pick‑up and drop‑off activities.
- Contact senders for receiver details, collect data via secure online forms, and update records accordingly.
- Log and capture complete sender and receiver details in the record book.
- Respond to customer inquiries and messages on Facebook, WhatsApp, TikTok, Instagram, and Meta Business Suite, ensuring timely and professional communication.
Requirements:
- A minimum of 1 year of experience
- A minimum of an HND in a related field
- CRM and data management proficiency
- Communication & teamwork skills
Important safety tips
- Do not make any payment without confirming with the Jobberman Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
