Immediate Start
1 month ago
Customer Service Representative
Yomismart Limited
Customer Service & Support
Banking, Finance & Insurance
NGN
75,000 - 150,000
Easy Apply
Job Summary
The Customer Support Officer is responsible for delivering excellent service to all YOMISMART LIMITED and MONIEPOINT customers and merchants.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 1 year
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Responding to client inquiries
- Resolving complaints
- Ensuring product satisfaction
- Maintaining a positive brand image across all support channels.
Requirements:
Education and Experience
- Minimum of a High School Diploma or equivalent (Bachelor’s degree preferred).
- 1–2 years of experience in customer service, support, or a related field.
- Experience using CRM software (e.g., Zendesk, Freshdesk, Salesforce) is an advantage
Skills and Competencies
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency in Microsoft Office Suite and/or Google Workspace.
- Ability to handle multiple tasks and manage time effectively.
- Demonstrated patience, empathy, and professionalism when dealing with customers.
- Active listening skills and attention to detail.
- Strong teamwork and collaboration abilities.
Personal Attributes
- Positive and customer-focused attitude.
- High level of integrity and dependability.
- Adaptability to changing work environments and customer needs.
Availability
- Willingness to work flexible hours, including evenings, weekends, and holidays if required.
Additional skills
- Commitment to meeting performance targets and customer satisfaction goals.
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