Customer Service Representative
Job summary
QuickRooms is an AI-powered hotel operating system that helps hotels automate operations, improve guest experiences, and increase efficiency through integrated solutions for guest services, HR, work management, supply chain, and revenue management.
Job descriptions & requirements
Responsibilities:
- Serve as the primary contact for hotel partners and customers.
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Provide timely support via phone, email, WhatsApp, Freshdesk, and other channels.
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Resolve customer inquiries, complaints, and escalated issues promptly.
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Conduct regular follow-ups with hotels to ensure customer satisfaction.
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Collaborate with internal teams to resolve technical and operational issues.
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Monitor customer feedback and recommend service improvements.
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Maintain accurate records of customer interactions and support cases.
Requirements:
- Minimum qualification of a BSc.
- 1 year of previous experience in a similar role.
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