Customer Service Representative
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New
Job summary
Responsible for providing excellent customer support by responding to inquiries, resolving complaints, processing requests, and ensuring customer satisfaction. The role requires strong communication, patience, problem-solving abilities, and a professional attitude while maintaining accurate customer records and representing the company positively.
Min Qualification:
HND
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Working Hours:
Full Time - Morning Shift
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Respond to customer inquiries by phone, email, chat, or in person.
- Provide accurate information about products, services, policies, and procedures.
- Handle complaints professionally and work toward effective resolutions.
- Process orders, returns, refunds, exchanges, or account updates when required.
- Maintain accurate records of customer interactions and transactions.
- Escalate complex issues to supervisors or appropriate departments.
- Follow up with customers to ensure their concerns have been resolved.
Requirements:
- A minimum of 1 year of experience
- A minimum of an HND in a related field
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