Customer Service Representative
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Job summary
The Customer Service Representative is responsible for managing customer interactions relating to bakery orders, ensuring customer needs are understood and met, orders are accurately processed, and the final presentation meets the required company standards.
Min Qualification:
HND
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Nigeria
Job descriptions & requirements
Responsibilities:
- Customer Interaction
- Interact with customers to understand their needs and requirements.
- Assist customers with order selection.
- Provide appropriate order suggestions and recommendations.
- Provide customers with updates on the status of their orders.
- Confirm customer payments.
- Prepare and send invoices for customer orders.
Requirements:
- Ensure orders are produced according to customer requirements.
- Communicate customer orders and specifications accurately to bakers and decorators.
- Follow up on orders throughout the production process.
- Consolidate daily orders.
- Liaise with the Graphic Designer where designs or images are required based on customer requests.
- Engage decorators regarding fondant orders and ensure designs are properly confirmed.
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