Customer Service Representative

Responsibilities:

• Responds to customer inquiries via phone, email, live chat, or in person.
• Resolves customer complaints professionally and efficiently.
• Provides accurate information about products, services, policies, and procedures.
• Processes orders, returns, refunds, and exchanges.
• Maintains customer records by updating account information.
• Escalates complex issues to the appropriate department when necessary.
• Follows up with customers to ensure issues have been resolved.
• Handles customer feedback and reports recurring issues to management.
• Meets company performance targets for response time, customer satisfaction, and service quality.
• Maintains a professional, courteous, and positive attitude at all times.

Requirements:

• Excellent communication and interpersonal skills.
  
• Active listening and problem-solving abilities.
• Patience, empathy, and professionalism.
• Basic computer proficiency and familiarity with customer relationship management (CRM) systems.
• Time management and multitasking skills.
• Ability to work independently and as part of a team.