Customer Service Representative

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, social media, and other communication channels.
• Receive, process, and monitor customer orders, ensuring accuracy and timely completion.
• Follow up on customer requests and complaints until satisfactory resolution is achieved.
• Maintain detailed and accurate records of customer interactions, orders, and feedback.
• Coordinate with internal teams to ensure seamless service delivery and customer satisfaction.
• Handle multiple customer requests simultaneously while maintaining high service standards.
• Escalate complex customer concerns to the appropriate department when necessary.
• Provide customers with accurate information regarding products, services, promotions, and company policies.
• Ensure all assigned tasks are completed efficiently and thoroughly.
• Contribute to maintaining a positive brand image through excellent customer engagement.

Requirements:

• Minimum OND in any relevant field.
• Minimum of 2 years' experience in a customer service, client-facing, hospitality, retail, or related role.
• Experience working in a luxury hospitality, restaurant, lifestyle, or service-oriented environment is an added advantage.      
• Excellent verbal communication skills with clear diction and professional speech.
• Exceptional patience and emotional intelligence when dealing with customers.
• Strong attention to detail, particularly in handling customer orders and requests.
• Ability to multitask effectively in a fast-paced environment.
• Strong sense of ownership and accountability, ensuring tasks are completed from start to finish.
• Excellent organizational and time-management skills.
• Strong problem-solving and conflict-resolution abilities.
• Professional appearance and customer-centric attitude.
• Proficiency in Microsoft Office Suite and digital communication tools.
• Ability to work independently and collaboratively within a team.