Customer Service Representative
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Job summary
The Customer Service Representative is responsible for delivering exceptional customer experience by addressing inquiries, resolving complaints, and ensuring customer satisfaction. This role serves as a key point of contact between the company and its customers, ensuring that all interactions reflect the organization’s values and service standards.
Min Qualification:
HND
Experience Level:
Mid level
Experience Length:
3 years
Working Hours:
Full Time - Full Time
Job descriptions & requirements
Responsibilities:
- Respond promptly to customer inquiries via phone, email, chat, or in person.
- Handle and resolve customer complaints, issues, and concerns efficiently and professionally.
- Provide accurate and detailed information about products, services, and company policies.
- Maintain detailed records of customer interactions, transactions, and feedback.
- Follow up with customers to ensure resolution satisfaction and retention.
- Escalate complex issues to appropriate departments when necessary.
- Support customer onboarding and guide clients on product/service usage.
- Maintain a high level of professionalism and empathy in all interactions.
- Identify opportunities to improve customer experience and service delivery.
- Meet and exceed customer satisfaction and response time targets.
Requirements:
- Minimum of OND/HND/Bachelor’s degree in any relevant field.
- Proven experience in customer service or client-facing roles.
- Strong communication and interpersonal skills.
- Excellent problem-solving and conflict resolution abilities.
- Ability to remain calm under pressure and handle difficult customers.
- Proficiency in CRM tools and Microsoft Office.
- Strong attention to detail and organizational skills.
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