Customer Service Representative
WILLIAMS HILL NIGERIA LIMITED
Customer Service & Support
Recruitment
NGN
Less than 75,000
1 month ago
Job Summary
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
- Minimum Qualification: High School (S.S.C.E)
- Experience Level: Entry level
- Experience Length: No Experience/Less than 1 year
Job Description/Requirements
Responsibilities:
- To identify customer needs and expectations
- To deliver service requests
- Ensuring the customer receives an effective service by being efficient
- Knowledgeable and consistent in delivery, with the objective of achieving first contact resolution.
Requirements:
- Minimum academic qualification of SSCE
- Good communication skills
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