Customer Service Representative
Easy apply
New
Job summary
We are seeking a friendly, customer-focused, and proactive Customer Service Representative to join our team. The successful candidate will serve as the first point of contact for customers, responding to inquiries, resolving complaints, and providing accurate information about our products and services.
Min Qualification:
OND
Experience Level:
Entry level
Experience Length:
No Experience/Less than 1 year
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Respond to customer inquiries via phone, email, WhatsApp, or live chat.
- Resolve customer complaints professionally and promptly.
- Provide accurate information about products and services.
- Process orders, returns, and customer requests.
- Maintain detailed records of customer interactions.
- Escalate complex issues to the appropriate department.
- Follow up with customers to ensure their concerns have been resolved.
- Meet customer satisfaction and response time targets.
Requirements:
- Minimum of OND qualification
- Strong verbal and written communication skills.
- Good computer skills (Microsoft Office and email).
- Ability to work under pressure and solve problems.
- Customer-focused attitude and professional demeanor.
- Previous customer service experience is an advantage but can be optional for entry-level roles
Important safety tips
- Do not make any payment without confirming with the Jobberman Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
