Customer Service Representative

Responsibilities:

• Respond to customer inquiries via phone, email, social media, live chat, and in-person interactions.
• Provide accurate information about the company's products, services, policies, and procedures.
• Resolve customer complaints, concerns, and issues promptly and professionally.
• Process customer orders, requests, returns, and service inquiries.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Follow up with customers to ensure issues have been resolved satisfactorily.
• Escalate complex customer concerns to the appropriate department when necessary.
• Build and maintain positive relationships with customers to encourage loyalty and retention.
• Assist in identifying customer needs and recommending appropriate products or services.
• Meet established customer service performance standards and response times.
• Collaborate with other departments to ensure seamless service delivery.
• Gather customer feedback and provide recommendations for service improvements

Requirements:

• OND in Business Administration or a related field.
• Proven years of experience in customer service, front desk operations, call center services, or a related role.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-management abilities.
• Good problem-solving and conflict-resolution skills.
• Proficiency in Microsoft Office Suite and customer service software.
• Ability to multitask and work effectively in a fast-paced environment.
• Professional appearance and customer-focused attitude.