Customer Service Rep
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Job summary
We are seeking a highly motivated customer service representative to join our team in Lagos. The successful candidate will act as the primary liaison between the company and its customers, delivering accurate information, resolving issues, and ensuring every interaction reflects our values of empathy, respect, and accountability.
Min Qualification:
HND
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Handle inbound and outbound communication via phone, email, chat, and social media.
- Resolve customer complaints promptly and escalate when necessary.
- Maintain customer records in CRM systems with accuracy.
- Provide product/service guidance to customers.
- Collaborate with internal teams to resolve complex issues.
- Promote customer loyalty through consistent, high‑quality service.
- Meet performance metrics such as response time, resolution rate, customer satisfaction scores, and typing speed.
Requirements:
- Minimum of an HND
- 1 year of previous experience in a similar role
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