Customer Service Personnel
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New
Job summary
We are seeking a customer-focused Customer Service Officer to handle client inquiries, resolve complaints, coordinate requests, and provide exceptional support. The ideal candidate will ensure a seamless customer experience while maintaining strong relationships with clients and supporting efficient service delivery.
Min Qualification:
HND
Experience Level:
Mid level
Experience Length:
4 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Handle inbound and outbound customer calls professionally and courteously
- Respond to customer inquiries, complaints, and requests promptly
- Provide accurate information about the company's products and services
- Record customer interactions and update records in the system
- Escalate complex issues to the appropriate department when necessary
- Meet daily, weekly, and monthly performance targets
- Generate revenue by converting leads and closing sales where applicable
- Maintain updated customer records and call logs
Requirements:
- Minimum qualification of an HND
- 4 years of previous experience in a similar role
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