Customer Service/ Order Fulfillment
Easy apply
New
Job summary
The Customer Service Associate is responsible for supporting the day-to-day customer experience functions by engaging with physical and virtual clients, processing and confirmation of order process, supporting logistics, and assisting with visual merchandising. The role ensures that customers receive timely, professional, and accurate service.
Min Qualification:
Diploma
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Serve as the first point of contact for customers in-store, online, and across digital communication channels
- Respond promptly and professionally to inquiries, complaints, and feedback from clients
- Provide accurate information on products, pricing, availability, sizing, and order status
- Follow up on communication, brand representation, updates, delays, order discrepancies, and customer concerns
- Assist customers with placing orders, processing payments, and confirming purchase details
- Process customer orders, ensuring accuracy and timeliness in delivery
- Track/ Monitor orders and coordinate with production, warehouse, and logistics to ensure timely fulfillment and delivery
- Assist in visual merchandising, maintaining attractive product displays and supporting visual merchandising standards across the showroom or retail space
- Receive and inspect incoming client fabrics, coordinate shipments, and manage deliveries with third-party logistics partners
- Maintain proper records of customer interactions, orders, and service issues
Requirements:
- 2 years of previous experience in a similar role
- Minimum qualification of diploma
Important safety tips
- Do not make any payment without confirming with the Jobberman Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
