Responsibilities:

Respond promptly to customer inquiries via email, chat, social media, and phone.
Provide accurate information on product availability, sizing, details, and styling recommendations.
Maintain accurate records of all operational activities
Assist with order tracking and returns and ensure all issues are resolved smoothly and professionally.
Maintain up-to-date knowledge of all product lines, including seasonal drops and bestsellers.
Collaborate with logistics and fulfilment teams to ensure timely and accurate deliveries.
Document customer feedback and issues to help improve service and inform team decisions.
Contribute strategic insights to drive brand visibility, collaborations, and business growth.
Proficiency in Microsoft Office Suite, Google Workspace, and digital collaboration tools.
Excellent verbal, written, and interpersonal communication across all levels of the organisation.
Understanding of fashion trends, production processes, and creative workflows.

Requirements: